Returns & Exchanges

At JVL Jewelry, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare the Package

  Securely place your jewelry in its original presentation box and include all certificates, tags, and a copy of your packing slip inside a padded shipping box.

• 3.
  Ship to JVL

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our gemologists verify the item's condition, we will process your refund to the original payment method or issue a store credit within 5-7 business days.